Online SHOP Policies
1. Refund & Cancellation Policy
Last Updated: 28/8/2025
1.1 Refund Eligibility
Refunds are applicable only for orders that meet the following criteria:
- Items received are defective, damaged, or not as described.
- Services paid for but not delivered due to platform/system error.
- Merchant-approved cancellations before shipping or service delivery.
- Refund requests must be submitted within 7 days of order completion.
1.2 Non-Refundable Items/Services
- Digital goods once downloaded or accessed.
- Perishable goods (e.g., fresh food) after dispatch.
- Items marked "Final Sale" or "Non-Returnable."
1.3 Refund Process
- Refund requests can be initiated via the "My Orders" section in the app/website.
- Approved refunds will be credited to your www.morelifenetwork.com within 7 – 14 working days.
- Processing time may vary depending on your payment provider.
1.4 Cancellations
- Orders can only be cancelled before they are marked "Shipped" or "Processing."
- Certain merchants may have stricter cancellation terms—please review merchant-specific policies before purchase.
2. Shipping / Fulfilment Policy
Last Updated: 28/8/2025
2.1 Processing Time
- Orders are typically processed within 1 working days after payment confirmation.
- Certain high-demand or custom items may require longer processing time.
2.2 Delivery Methods & Timelines
- Standard Shipping: Estimated 3–7 days.
- Express Shipping: Estimated 1 days.
- Delivery times may vary due to courier delays, public holidays, or unforeseen circumstances.
2.3 Shipping Fees
- Fees are calculated at checkout based on destination, item weight, and courier selection.
- Free shipping promotions may be available from time to time.
2.4 Tracking
- A tracking number will be provided once the order is dispatched.
- Users can track orders via the app/website or courier's portal.
2.5 Failed Delivery
- In case of failed delivery due to incorrect address or absence of recipient, re-delivery charges may apply.
3. Privacy Policy
Last Updated: 28/8/2025
3.1 Information We Collect
- Personal Information: Name, contact details, payment information.
- Usage Data: IP address, device information, browsing patterns.
- Transaction Data: Order history, payment records, refund requests.
3.2 How We Use Your Information
- To process transactions and deliver purchased goods/services.
- To improve user experience, personalize recommendations, and display relevant offers.
- To comply with legal obligations and prevent fraud.
3.3 Data Sharing
- With merchants to fulfil your orders.
- With payment processors to complete transactions.
- With logistics partners for delivery.
- We do not sell your data to third parties.
3.4 Data Security
- Industry-standard encryption and secure servers.
- Limited access to personal data on a need-to-know basis.
3.5 User Rights
- Access, correct, or delete your personal data via account settings.
- Opt-out of marketing communications anytime.
4. User Terms & Conditions
Last Updated: 28/8/2025
4.1 Acceptance of Terms
By accessing or using morelifenetwork.com, you agree to comply with and be bound by these Terms & Conditions.
4.2 Account Registration
- Users must be 18-year-old to register.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to provide accurate and updated information.
4.3 Platform Usage
- You agree not to engage in fraudulent, abusive, or unlawful activity.
- All transactions must comply with applicable laws and platform rules.
4.4 Transactions & Payments
- All prices are listed in RINGGIT MALAYSIA and exclusive of applicable taxes.
- Payments must be made via approved methods.
4.5 Merchant & Buyer Responsibilities
- Merchants are responsible for fulfilling orders as described.
- Buyers are responsible for ensuring order details are correct before confirming purchase.
4.6 Intellectual Property
- All content, logos, and trademarks belong to morelifenetwork.com or respective owners.
- Unauthorized reproduction is prohibited.
4.7 Limitation of Liability
- The platform is not liable for indirect, incidental, or consequential damages.
- Disputes between merchants and buyers should be resolved through the platform's dispute resolution system.
4.8 Governing Law
These terms are governed by the laws of Malaysia.
